Preamble
Bad weather, vandalism, technical problems... No one is immune to unforeseen circumstances, and zero risk does not exist. To provide our customers with peace of mind, in addition to the basic warranty, we offer different levels of coverage that adapt to each individual's needs and skills.
Although this is optional, we strongly advise you to consider it to avoid any disappointment.
Depending on the level of coverage, the services offered vary in scope. It is therefore advisable to compare them carefully before making your choice at the time of purchase.
What is the TTS basic warranty?
Here is an excerpt from our general terms and conditions of sale:Article 6 – Warranty
Before installation or use, the delivered products must be stored in their original packaging under cover, excluding any water or humidity, corrosive products, excessive heat or cold. Our customers expressly agree to scrupulously follow the usage instructions provided by product type in our catalog. We disclaim all liability and will not provide any warranty in the event of failure to follow these usage instructions. The warranty begins on the date of delivery. Returns must be made freight prepaid, with all references to the fault and the invoice number. Returns of equipment after repair are freight prepaid for equipment under warranty. The warranty expires if the device has undergone unauthorized intervention or if any elements disrupt its normal operation. The standard warranty is 12 months.
Our warranty is strictly limited to the replacement of equipment deemed defective.
Frequently asked questions about the basic warranty
• I need to return defective equipment under warranty. What should I do?Regardless of the nature of the problem, even if it is under warranty, you will have to return the defective equipment or components to the factory for repair at your own expense.
• We have an emergency. Can you help? Our technical teams are always available to resolve any issues you may have.Depending on your coverage level, we can dispatch a technical team within a guaranteed timeframe when you subscribe.
With our "hotline" and "maintenance" coverages, your request will be processed within a guaranteed timeframe, and all expenses will be reduced thanks to a preferential discount.
• Our site is sensitive; how can we prevent risks (bad weather, vandalism, technical issues)?With "maintenance" coverage, our teams conduct preventive inspections and respond to any issues within a guaranteed timeframe, ensuring the long-term viability of your site.
Our offers
(*) Because each project has its own characteristics, our prices are adapted to each case, do not hesitate to contact us to get yours.
Over 20 Years of Expertise
Everything improves with time, and our technical teams are no exception! Their knowledge of frameworks, protocols, and specific tools in our fields make them experts in road signage, parking, and digital signage systems. This allows us to efficiently resolve issues quickly and sustainably.
Spare Parts Policy
We have been working with a demanding clientele for over 20 years, and our responsiveness has always been an added value. To overcome any availability issues, we maintain a spare parts inventory based on our experience, including all critical parts that require procurement. So when a problem arises, we can quickly resolve the issue.
Continuing Training
Our technical teams are always up to date! We place great importance on developing everyone's skills, with an organization that allows the most experienced staff to share their knowledge and provide everyone with the necessary technical training, so we can always be at the top of our game!
At your service, wherever you need us
In addition to our technicians deployed throughout the country, we rely on a network of qualified, trained, and competent service providers. This allows us to respond quickly to any site where needed.
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