Delivery check instructions

Instruction à Réception 180717
 

You have just received the material ordered from our company and we thank you. Despite all the attention paid to your order, a loss or degradation may have occurred during transport. Thank you for taking a few moments to make sure your delivery is compliant.

 
This procedure is mandatory to support any claim.
 

Package receipt


Our carrier provides you with the material. Make sure you have all the packages.

TTS


Open the packages and check the contents

Especially if the packages have a defect (damaged, trace, sag, open, reconditioned). Identify the problems (damage and types of breaks, missing, aspects (oxidized, wet, scratched, etc ...)

TTS

TTS

The content of the package is in accordance

TTS

OK

Accept the delivery by signing the delivery note.

 
TTS

The content of the package is non-compliant

TTS

if a product is damaged or missing:

A.Minor problem

One of the products is damaged or missing, part of the delivery is in conformity
Accept delivery
+
Make your reserve on the delivery

note with the precise description of the damage, missing and condition of the packaging.
(see below)

B.Major problem

The whole delivery is non-compliant (broken or out of use, error of references)
Refuse the Goods
+
Make your reserve

with precise escription of the damage, missing goods and condition of the packaging.
(see below)
 

How to make your Reserves

TTS

The reserves must be complete and precise, describing the damage observed.
Mentions «subject to unpacking or control» have no value.

 
TTSTTS

These reservations must be confirmed by registered mail, at the latest within 3 days, to the carrier whose details appear on the voucher.

TTSTTS

Inform Trafic Technologie Systeme by email for the follow up of your claim: info@ttsys.fr
contact

 


Attention :

Before installation or use, the delivered products must be stored in their original packaging, under cover excluding any water or moisture, corrosive products, excessive heat or cold